Here I’m not asking who do you talk to, but who has to interrupt their work and ask. Do you push information out, or just respond to inquiries? How much does these interruptions cost? How much work gets delayed due to these interruptions or the lags where someone waits and waits? What questions should be asked, but never are? What bugs originate in communications failures?
Communications is a process, so it is amenable to six sigma. You can determine quantitatively how good your commuications with your team happens to be. You can be proactive about communications. And, I don’t mean hold a meeting. Leadership is personal.
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