Comments on: How to LOSE customers!

By: Happy (belated) birthday to us (again)! « On Product Management

Happy (belated) birthday to us (again)! « On Product Management — Thu, 18 Jun 2009 02:26:22 +0000

[...] How to LOSE customers [...]

By: The Cranky Product Manager never fails to disappoint, plus a blog you should read | The Cranky Product Manager

Thu, 18 Dec 2008 08:35:06 +0000

[...] Uninterruptible Power Supply Saga (don’t forget to read the comments): part 1, part 2, part 3, and part 4. Share and [...]

By: How NOT to communicate with customers « On Product Management

How NOT to communicate with customers « On Product Management — Fri, 05 Dec 2008 23:38:28 +0000

[...] How to LOSE customers! Possibly related posts: (automatically generated)How to LOSE customers!Understanding why people have emotional responses to products.Next: edible table lampsLaid Back Friday 2/1/08: Issue 3 Launches, Brand Matchup, Q&A and Music [...]

By: Alex

Alex — Wed, 13 Aug 2008 07:42:49 +0000

I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!

By: KG2V

KG2V — Wed, 30 Jul 2008 10:56:49 +0000

amazing – I happen to be in the market for a UPS. You can guess where APC just went on my “vendor list” – hahahahaha

If I can’t get a UPS that either warns, or has a built in Molly Guard, I’ll make one (I have a machine shop_ – Humm – Now there is a marketing opportunity, Molly Guards for APC UPSes… A small piece of thin acrylic (or polycarbonate) plastic, a hinge, and some double sided tape – if the hinge is spring loaded, we don’t even need a catch, but we can put a magnetic catch on the side opposite the hinge….

(anyone can have the idea – free)

By: Scott Sehlhorst

Scott Sehlhorst — Wed, 30 Jul 2008 05:30:12 +0000

Great series on the importance of managing interactions with your customers. I pulled from your posts and some others to wrap things up into an article about engaging your current customers (linked to my name). Would love to hear any other ‘generalized’ learning or themes you see coming out of your unfortunate chain of events.

By: The Big Red Button « On Product Management

The Big Red Button « On Product Management — Tue, 29 Jul 2008 03:35:51 +0000

[...] Big Red Button OK, so I know I said the post “How to LOSE customers!” would be the final one related to the APC UPS saga, but someone forwarded this link to me [...]

By: Peter

Peter — Mon, 28 Jul 2008 19:48:24 +0000

There are choices in the UPS market and I’d be surprised if APC or their competition would support Kevin’s position.

Keep us informed, and good luck sir.

By: Arun Kottolli

Arun Kottolli — Mon, 28 Jul 2008 15:28:31 +0000

Excellent write-up. There are tons of products that are badly designed. Often times the products are designed and built without thinking of various customer use cases. The worst offenders are technology products – these are often designed from engineers point of view & rarely from the users point of view.

Arun Kottolli
http://arunkottolli.blogspot.com