Comments on: Future Shop fails again!

By: FutureShop – A woeful tale of customer (dis)service « On Product Management

Wed, 17 Feb 2010 04:21:28 +0000

[...] } Back in December, I wrote about a terrible experience trying to buy a washer and dryer on sale on the FutureShop [...]

By: Tim Gasper

Tim Gasper — Tue, 05 Jan 2010 21:39:31 +0000

Future Shop online transaction FAIL. Great way to destroy your brand image. http://bit.ly/91kIre

By: HS

HS — Fri, 25 Dec 2009 20:02:01 +0000

Funny I came across this today, as I had an issue with their site yesterday myself. I stopped when I saw no other option other than paying $55 for shipping a TV.

I emailed them and they said I can’t choose in-store pick-up before January 4th which is weak. As the whole idea of purchasing online was to avoid the in store craziness.

I also checked out their so called free shipping and conveniently it doesn’t apply to “special deliveries” which they say this TV needs.

I’m going to see if I can find it somewhere else online.

By: Aaron

Aaron — Fri, 25 Dec 2009 14:17:26 +0000

Its a joke really. I wouldn’t have even been on the site trying to make a purchase if it weren’t for a gift card I received.

So, like you, I sat through the 45 minute wait, and repeated errors, only to finally get to the Credit Card and gift card page, a few more errors and it tells me I can’t even use my gift card.

You’d think they could use a little bit of that markup they charge to purchase some more servers for the sale.

By: OnProductManagement

OnProductManagement — Fri, 25 Dec 2009 12:31:17 +0000

RT @saeedwkhan – A sad (pre) Boxing Day e-tail experience – http://bit.ly/fs_fail #fail #prodmgmt #ecommerce

By: saeedwkhan

saeedwkhan — Fri, 25 Dec 2009 12:29:05 +0000

@fs_deals #futureshop – Hey Future Shop, Here's my Boxing Day experience on your website – http://bit.ly/fs_fail #fail