Comments on: Is Customer Service dead? http://onproductmanagement.net/2010/02/01/is-customer-service-dead/ Thu, 09 Feb 2012 03:46:33 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Lydia Cappellihttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4518 Lydia Cappelli Tue, 02 Feb 2010 20:10:02 +0000 http://onproductmanagement.net/?p=3936#comment-4518 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Is customer service dead? http://ow.ly/12UoP</span></span> Is customer service dead? http://ow.ly/12UoP

]]> By: SpasticBlisshttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4519 SpasticBliss Tue, 02 Feb 2010 20:08:55 +0000 http://onproductmanagement.net/?p=3936#comment-4519 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @Polledemaagt: Is Customer Service dead? http://ff.im/-fg4Fj</span></span> RT @Polledemaagt: Is Customer Service dead? http://ff.im/-fg4Fj

]]> By: Polle de Maagthttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4520 Polle de Maagt Tue, 02 Feb 2010 18:55:05 +0000 http://onproductmanagement.net/?p=3936#comment-4520 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Is Customer Service dead? http://ff.im/-fg4Fj</span></span> Is Customer Service dead? http://ff.im/-fg4Fj

]]> By: Boondogglicioushttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4521 Boondogglicious Tue, 02 Feb 2010 18:55:01 +0000 http://onproductmanagement.net/?p=3936#comment-4521 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Is Customer Service dead? http://ff.im/-fg4DU</span></span> Is Customer Service dead? http://ff.im/-fg4DU

]]> By: Suhridhttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-2205 Suhrid Tue, 02 Feb 2010 17:16:26 +0000 http://onproductmanagement.net/?p=3936#comment-2205 You should have complained. Lousy service and goof ups in restaurants particularly infuriate me. Unfortunately, seems to be the norm these days. Quite a shame, considering it is a service industry. But anyway, blow some steam off the next time- you can get compensated, if nothing else, you'll feel a little better. You should have complained. Lousy service and goof ups in restaurants particularly infuriate me. Unfortunately, seems to be the norm these days. Quite a shame, considering it is a service industry. But anyway, blow some steam off the next time- you can get compensated, if nothing else, you’ll feel a little better.

]]> By: Toni Lambhttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4522 Toni Lamb Tue, 02 Feb 2010 11:55:50 +0000 http://onproductmanagement.net/?p=3936#comment-4522 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @onpm: New blog post: Is Customer Service Dead? #prodmgmt http://bit.ly/9keSlO</span></span> RT @onpm: New blog post: Is Customer Service Dead? #prodmgmt http://bit.ly/9keSlO

]]> By: OnProductManagementhttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-4523 OnProductManagement Tue, 02 Feb 2010 11:53:02 +0000 http://onproductmanagement.net/?p=3936#comment-4523 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">New blog post: Is Customer Service Dead? #prodmgmt http://bit.ly/9keSlO</span></span> New blog post: Is Customer Service Dead? #prodmgmt http://bit.ly/9keSlO

]]> By: davidwlockehttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-2204 davidwlocke Tue, 02 Feb 2010 07:48:44 +0000 http://onproductmanagement.net/?p=3936#comment-2204 At that point, after the waiter apologized, you should have asked to speak to the manager. The manager would have comped your meal. Maybe the manager would then do something in regards to some process improvement, but you'd never know, because you won't be going back to that restaurant.I had a waiter turn my table, because I was eating alone. Sadly, this was a restaurant where I typically had a great time and leisurely meal. I ordered too much food to compensate for eating alone, as in higher ticket, bigger tip, but this guy couldn't see that far ahead. Anyway, asked to speak to the manager, and there is always two managers on duty in any restaurant: front-end and kitchen if not a third. Got comped. At that point, after the waiter apologized, you should have asked to speak to the manager. The manager would have comped your meal. Maybe the manager would then do something in regards to some process improvement, but you’d never know, because you won’t be going back to that restaurant.

I had a waiter turn my table, because I was eating alone. Sadly, this was a restaurant where I typically had a great time and leisurely meal. I ordered too much food to compensate for eating alone, as in higher ticket, bigger tip, but this guy couldn’t see that far ahead. Anyway, asked to speak to the manager, and there is always two managers on duty in any restaurant: front-end and kitchen if not a third. Got comped.

]]> By: Sridharhttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-2203 Sridhar Tue, 02 Feb 2010 07:24:59 +0000 http://onproductmanagement.net/?p=3936#comment-2203 I would love to assume in this case that it was an 'act of mere coincidence' :) I would love to assume in this case that it was an ‘act of mere coincidence’ :)

]]> By: saeedhttp://onproductmanagement.net/2010/02/01/is-customer-service-dead/comment-page-1/#comment-2202 saeed Tue, 02 Feb 2010 05:03:32 +0000 http://onproductmanagement.net/?p=3936#comment-2202 BTW, just noticed the 3 "Possibly related posts" just above the comments. :-)These are automatically generated by Wordpress, but it's pretty clear that I'm not the only one writing about this. BTW, just noticed the 3 “Possibly related posts” just above the comments. :-)

These are automatically generated by WordPress, but it’s pretty clear that I’m not the only one writing about this.

]]>