Monthly Archives: December 2011

Lessons Learned in 2011

Hi

This blog has a number of contributors. We tend to all post individually at various frequencies, but for the end of year, we thought it would be a good idea to look at one question and get several reflections on it. Perhaps this is the start of a tradition. :-)

For this post, the question is:

What is something important that you learned this year, and why is it important in our profession?

And of course, we’d love to hear from you. Either comment on what we’ve said, or leave your own answer to the question in the comments.

Jennifer Doctor – Engage in Communities

This year, I learned a lot about the importance of actively engaging in communities, both online and in person. As a result, I have taken the following pledge:  “always be building your network, especially when times are good – when you don’t necessarily need it”. I invite you to join me in this pledge.

I think that networking gets a bad name because many folks only leave their cocoon when they need to take from it. They need a job. They need a reference. They need to sell something. Take, take and even more take. Yet, if you focus on the give side, giving freely at any time, then you will never eat alone in a strange city or be wanting for a job. In one of my all-time favorite movies, Pay it forward with Helen Hunt, her son Trevor applies this lesson to life in general.

It is so very important to our chosen profession, because most of us didn’t actually choose to be Product People – we fell into it. What we didn’t necessarily realize when we took the fall, was that we would be alone in our company. Seldom are there companies with large defined Product Management groups. But, by utilizing social media, Product Camps, classes and local product management communities, I know that I have built my own knowledgebase, expanded friendships and contributed to the collective pool of information available to others who join us as Product Professionals, but didn’t earn the education for it.

Moving forward, this is an integral skill and a necessary element for growing your professional knowledge. It is not as easy as it sounds, and takes a dedicated effort. Like so many other efforts, you only get out of it what you put in to it. So, as you plan to end this year and start the next, the question is “how will you contribute?”

Saeed Khan – The Power of the Individual

Perhaps this is a lesson re-learned as opposed to a lesson learned, but it’s one I think is worth reminding myself over and over again. This year has been a tumultuous year worldwide, from protests and uprisings such as the Arab Spring and the Occupy movement, to natural disasters such as the earthquake and tsunami that hit Japan. There were many events that affected each of us in different ways.

The 2011 Nobel Peace prize was awarded to 3 women from Africa who, each in their own way, strove for and achieved remarkable change in their countries.  Tawwakol Karman, one of the recipients, is only 32 — tied for the youngest person to receive this distinction.

And while his name may not be familiar to most, Mohamed Bouazizi, an unassuming vegetable vendor in Tunisia, had an enormous impact on the world in 2011, and his tragic act of protest and frustration on Dec. 19, 2010 in the city of Sidi Bouzid, will be remembered by many as the starting point of the Arab Spring movement.

In a more inspirational story, following the tragedy of the tsunami in Japan earlier this year, the Japanese women’s national soccer team won the Women’s World Cup of Soccer, beating many strong teams such as the United States (in the final), Sweden and Germany.

Japan beat Germany 1-0 in the quarter finals.  The lone (and winning) goal for Japan was scored by a Karina Maruyama, a substitute on the team, who had worked at the now crippled Fukushima nuclear plant until 2009 and was inspired by the Fukushima disaster to win the game.

In all of these cases, and many others this year, previously unheralded individuals made a huge impact with their actions.

Now, nothing we do as product professionals is going to have the impact of what these people did. But it’s also worth noting that the problems they confronted are so much greater than those we confront in our jobs. And so we can learn a real lesson from them — that a single individual (for example you!), through determination and perseverance has the ability to affect real change and inspire others to do the right thing — whether it be in the area of human rights, freedom, sport, or simply driving great products through the barriers set forth by those who don’t believe what you believe or see what you see.

Jim Holland – Simplicity

While 2011 may have brought many complexity to some in product management, the lessons I’ve learned are some of life’s greatest. Simplicity. As product professionals, we see over-engineered products, processes, services, et al. Early in 2011, I recognized that simplicity is the mother of innovation.
As an example, One Less Drop, by Heckler Design debuted on KickStarter. The premise of the product was simple, see a problem and find a simplistic solution to solve it. Others recognized the simplistic value and pledged almost double of what Dean sought.
So, what impact did this simplistic product have on me? I now look at opportunities differently. Instead of creating massive requirements and reams of information that no one will read of care about, I see innovation in three easy steps:
  1. Imagine it
  2. Prove it
  3. Build it
As you imagine and prove, you have to ensure you discover and validate. Repeat these steps as you gain real and honest feedback at each iteration. Additionally, developing anything without really stepping into a conversation with a potential customer, market or environment is not advised.
I’ve found the One Less Drop to be a great answer to the hundreds, if not thousands of times I’ve lost power cords for every gadget I have in my office and travel with.

Prabhakar Gopalan – Experimentation is key

This year I learned the power of figuring out things along the way and to stop strategizing in vacuum.

As unattractive as it sounds for master planners and strategists, the reality is, a lot of things around us do not behave the way they are supposed to. This includes ourselves. Understanding the behavior of people and things, and how that challenges a lot of (supposedly) rational hypothesis is something critical to successful product management.

For example, it is easier to draw and force fit a bell curve distribution for your product adoption, but much harder to figure out the real adoption over time and the variables that affect it.

This blog was started by three people – Saeed, Alan and Ethan.  Over this past year, Jim, Jennifer and I joined as regular contributors. Given the sudden increase in the number of writers, we struggled initially to coordinate and schedule our posts, and decide what topics we should blog about.   I suggested the following experiment – why don’t we assign a specific day of the week for of us, let each writer decide what they would write about, and leave it that way for a few months.  We could track progress and decide how to proceed after that.

It was a simple idea.   When we met three months later, we knew answer – it was working. Our page views and traffic were up significantly. We had been consistent in posting on our own. In short, we were doing just fine, without an overarching strategy or ongoing coordination.

Switch to scene two at a large company where a friend of mine works. Over the summer there was a complex project he was working on.  The project was in an emerging technology space, where neither the market nor the products were developed or mature enough, even for early adoption.   It required a very experimental approach towards problem solving – learning as you go.  But the smartest thinkers and ‘strategists’ in the room put forth their biggest plans.  But by the end of the year, after 6 months of PowerPoints and more PowerPoints the project had barely moved and there was nothing to show except PowerPoints and meeting minutes.  No sales funnel or sales leads.  If only the team had approached the whole problem with humility and taken one small step at a time the results could have been different.

My lessons from 2011 – start with small experiments, learn from their outcomes and continuously improve over time.

Tweet this: Lessons Learned in 2011 – http://wp.me/pXBON-34k #prodmgmt #prodmktg #innovation

 

1. Restrict Unix/Linux CLI to runtests only

2.  Copy each single object with the right-click

3.  Check in UI if anything was changed, if not, do not remove the results

4. Modify Export all metadata in UI NOT to export table defs.  Command line should have both options

5.  Validate the expression (get Gautam to do it J)

6.  Call errors “Mapping error” and “Session error”

7. INFA_HOME when reading 8 and 9 repos

8. % bad records (since we will do the # of records)

Santa Claus is Coming to Town

This year’s holiday tune was a bit harder to write. It seems that people are all over the place with how their year has progressed – some good, some bad, some hurried, some slowed. But, isn’t it great to know that a life in product management is certainly unpredictable? Happy Holidays.

(To the tune of “Santa Claus is Coming to Town”, preferably in the styling of Bruce Springsteen. It is a bit clunky, but it works. )

——–

You better watch out
You better not pout
Better plan well
For this I can tell
The planned release is due up right now

Your scrum team is running late
Gotta get the customer input
Or you might not get paid

You better watch out
You better not pout
Better plan well For this I can tell
The planned release is due up right now

The business case is overdue
The finances don’t make sense
Better clean it all up right away
Before they take offense

You better watch out
You better not pout
Better plan well
For this I can tell
That damn release is due up right now

You pull some all-nighters
Your drive the tasks to done
You stay up with the testing team
And write the docs, no fun

You better watch out
You better not pout
Better plan well
For now I can yell
That damn release is due up right now

The date is finally here
The release time that you fear
Time to present today
Executives are at bay

You better watch out
You better not pout
Better plan well
No more time to yell
That damn release is due up right now

You present the final release
They hoot and clap their hands
They all pat you on the back
And, you almost hear the band

You better watch out
You better not pout
Better plan well
No more need for you to yell
That damn release is due up right now

The teams all came together
You all worked real well
The scope budget and the time worked
And you the release is really swell

So, you better watch out
You better not pout
Better plan well
For this I can tell
The next release is due up right now

 

(Please share this on Twitter, LinkedIn & even Google+:  Santa Claus is Coming to Town…#prodmgmt style by @jidoctor http://wp.me/pXBON-33Y #holidays)

Please vote for us – Canadian Blog Awards

Hi,

Just a friendly request and reminder to please vote for us in the Canadian Blog Awards.

This year, we’re nominated in 3 categories. Clicking eack link below will take you to the voting page. From there, find our blog and vote.  Do it today as the voting deadline is fast approaching.

Best Overall Blog

Best Collaborative/Multi-Author Blog

Best Professional Life Blog

This year we want to win them all, but in particular Best Overall Blog.

But we can’t do it without your help. Please take 30 seconds and vote for us.

Click the links above, select our blog and click the VOTE button.

One thing to know — there are two rounds of voting. This is round 1. Only the TOP 5 vote getters make it to round 2. So, vote for us, in this round, and we’ll be asking you for more votes when :-) we get to Round 2.

Thanks in advance.

The On Product Management Team

Tweet this: Vote for On Product Management in the Canadian Blog Awards http://wp.me/pXBON-33R #prodmgmt #cdnba

 

Today’s Event: Global Product Management Talk on Product Strategy

Dear OnPM Readers,

I will be at the Twitter Chat and Blog Talk Radio event today, organized by Global Product Management Talk.  If you are available, please join us at 4PM PDT today.  Details below:

Global Product Management Talk Logo

The Global Product Management Talk On Approaches To Product Strategy: Prabhakar Gopalan, Corporate Strategist, Discusses The Necessity For A Fresh View Of Product Strategy

Follow @ProdMgmtTalk

Thank you!

 

- Prabhakar Gopalan

Tweet: Checkout @pgopalan talking about Product Strategy on today’s#prodmgmttalk at 4:00pm PDT prodmgmttalk.com

Make it Simple

By Jennifer Doctor

This is a simple post about being simple.

I was thrilled and honored to have a visit by my good friend, Jim Holland, for the recent Product Camp in Minnesota. While he was here, he scanned my business book shelf and borrowed a book, my copy of Seth Godin’s Poke the Box.” Jim enjoyed the short read and wrote a nice blog post based on his learning from it; in exchange, he brought me a small token gift, a simple non-descript cube that has somehow changed my life.

The product is the One Less Drop by Heckler Design. What does it do? It’s a cord keeper for my iPhone (though I am sure it will work on other devices.) This 1 inch cube has two channels in it; one is on the top and one is on the bottom so I could manage two devices with one cube. By placing the cube on a table or desk, the channels hold your cords without letting them fall to ground. Brilliant.

What’s the use case? I keep a power cord for my iPhone on my nightstand, and I fumble around looking for that cord every night I don’t anchor it down with something – often it was a bedside book, the alarm clock, another knickknack – basically anything already on the night stand, or else I am fumbling around on the floor looking for the cord when I am tired and all I want is some sleep… and I do this all so I can simply plug in my phone to charge it up overnight. Now, this simple cube means no more fumbling around on the floor in the dark. Brilliant. Do you take your smart phone to bed and plug it in right by your side, so that you never miss a call? Am I the only one with a problem to solve here? I want to think I’m not.

I never thought a one inch square cube could make me so happy, yet I was very excited by this. Why? Because it solved a simple problem and, as a product manager, we are always searching for solutions. What did I learn from this cube’s design? A simple rule – sometimes the smallest aggravation can be solved by looking a simple solution. The solution doesn’t always need to be over-engineered just because “we can.”

In our world of developing products, we all too often look for elaborate solutions. And, worse yet, we put all too many features in our product hoping that it solves all the problems our market may face. What if we simply stepped back and tried to simplify our product instead of building it out to solve many of the world’s problems? Take a step back and look at your own product portfolio. Have you been trying to solve the world’s problems with everything you have added to meet everyone’s interests and desires; or, are you trying to simply solve the basic problem in the easiest and most basic manner? If you don’t know, ask the market and your customer how simply they want their problem solved. The simple way is always preferred.

I know that I will be sleeping better tonight knowing exactly where my iPhone cord is without having to fish around for it when I am exhausted. Thanks, Jim.

 

(Please share this on Twitter, LinkedIn & even Google+:  Make it Simple by @jidoctor –  http://wp.me/pXBON-33q #prodmgmt #design #ux)

10 Memorable Steve Jobs Quotes for Product Success

Note: This is a guest post by Fred Engel. If you want to submit your own guest post, click here for more information.

I was in the San Francisco airport looking for a book when I came across the Steve Jobs section.  I think I saw 5 books on Steve jobs. One of them “I, Steve – Steve Jobs in his own words” seemed like an interesting read so I bought it.  Quotes from Steve Jobs are always interesting.

The quotes inspired me from cover to cover, reminding me of how much I like to build products and how much my strength gets sapped in all the places that are not set up to build great products.  There are many companies that build great products and many that do not.

Here are 10 quotes that I found particularly helpful in thinking about what it takes to have a company that builds great products:

1. “You need a very product-oriented culture… Lots of companies have great engineers and smart people. …..there needs to be some gravitational force that pulls it all together.”

It’s just so much harder to build  good products when the company does not have a culture focused on that.

2. “People think focus means saying yes to the thing you’ve got to focus on.  But that’s not what it means at all. It means saying no to the hundred other good ideas…

Think of all the products that have way too many features. Do you know your customers well enough to be able to say no?

3. “Sure what we do has to make commercial sense, but it’s never the starting point. We start with the product and the user experience.”

This is really a very challenging way to look at it all.  It takes a lot of support in the organization to get people to have the patience to work out the economics later.

4. “What happened was, the designers came up with this really great idea… and the engineers go, “Nah, we can’t do that, That’s impossible.” … the manufacturing people…go “We can’t build that!” And it gets a lot worse… And I said “No, no, we’re doing this.” And they said, “Well, why?” And I said, “Because I’m the CEO and I think it can be done.” And so they kind of begrudgingly did it. But then it was a big hit.”

How many CEO’s have the guts to do this? How many are good enough?

5. “There is a classic thing in business, which is the second-product syndrome.  Often companies that have a really successful first product don’t quite understand why that product was so successful. And so with the second product, their ambitions grow….[and] they fail.”

You really have to understand your customers.

6. “My model of business is the Beatles.  They were four guys who kept each other’s kind of negative tendencies in check…. That’s how I see business: great things in business are never done by one person, they’re done by a team of people.”

Given all the negative spin on working in groups, I find this refreshing?

7. “At Apple we come at everything asking, “How easy is this going to be for the user? How great it is going to be for the user?”… Everybody says, “Oh, the user is the most important thing,” but nobody else really does it.”

How many products do you see that have really not focused on the user?

8. “Quality is more important than quantity.  One home run is much better than two doubles.”

9. “When we create stuff, we do it because we listen to the customer, get their inputs and also throw in what we’d like to see, too. We cook up new products.  You never really know if people will love them as much as you do.”

How many of the products you deliver do you really love? Are your chances of winning better or worse?

10. “The system is that there is no system. That doesn’t mean we don’t have process. Apple is a very disciplined company, and we have great processes. But that’s not what it’s about. Process makes you more efficient.”

I love the clarity of these comments.  It is worth fighting to get the organization to really focus on good products.

Fred

Fred Engel is founder and CEO of Westerly Consulting, a management and advisory consulting firm based in Rhode Island.

Tweet this: 10 Memorable Steve Jobs Quotes for Product Success http://wp.me/pXBON-33c #prodmgmt #innovation #apple #stevejobs

 

 

Open Question – How can you minimize subjectivity in UX/UI Design?

By Saeed Khan

Here’s a question that’s troubling me a fair bit.

As much as we can talk about what is or isn’t good from a UX/UI perspective, the fact is that in the end there is a lot of subjectivity involved in defining “good” or “bad” UX/UI.

It’s really easy to spot a bad interface. Lots of unnecessary clicks or field or whatever. And when you see a great interface, it’s just obvious.

But there is a LOT of space in between, which is where most of us live. And in that space there is usually a lot of debate about what constitutes a good interface (dialog boxes, wizards, navigation trees, layouts etc.). Everyone involved will have an opinion of how good (or bad) something is, how a dialog or fields should be laid out, whether popups, tabs, wizards etc. should be used.

And some of those same people may actually have valid reasons to support their opinions. :-)

The question is:

When designing a new user interface (or redesigning an existing one) what steps or process do you (or your designers) follow to minimize the amount of subjectivity in deciding on the merits of a particular UI design?

I know there is no absolute right answer here, but any techniques, processes or other aids you can provide would be incredibly helpful.

Thanks

Saeed

P.S. I posted this question here on Quora. I’ve copied some of the responses below in the comments.

Tweet this: How can you minimize subjectivity in UX/UI Design? http://wp.me/pXBON-32Y #prodmgmt #ux #ui #interaction

Vote For Us – Canadian Blog Awards

 

It’s that time of  year.  Last year, we won the Best Professional Life category in the Canadian Blog Awards.

This year, we’re nominated in 3 categories:

Best Collaborative/Multi-Author Blog

Best Professional Life Blog

and the big category…

Best Overall Blog


 

 

 

 

 

This year we want to win them all, but in particular Best Overall Blog.

But we can’t do it without your help. Please take 30 seconds and vote for us.

Click the links above, select our blog and click the VOTE button.

One thing to know — there are two rounds of voting. This is round 1. Only the TOP 5 vote getters make it to round 2.  So, vote for us, in this round, and we’ll be asking you for more votes  when  :-) we get to Round 2.

Thanks in advance.

The On Product Management Team

Tweet this: Vote for On Product Management in the Canadian Blog Awards http://wp.me/pXBON-32z #prodmgmt #cdnba